If the Customer is not entirely satisfied with his or her order, we offer either to refund it or to exchange it, provided that the goods have reached us within 7 business days following receipt of the package. Please note that the goods cannot be refunded or exchanged if the product has been used. Please ensure that the return package is adequately packed and protected. For your protection, we recommend the use of a trackable shipping service. Please include the Customer’s name and address, as well as the order number and the reason for the return or exchange with the returned products and send them to: Sellerie Georges, 8 rue Berthollet, 75005 Paris, France. We normally process returns within seven days of receipt of the goods. If the goods are returned because they have been incorrectly supplied, then we will also refund the shipping costs. Please note that if our products were purchased through one of our distributors, exchanges or returns will have to be agreed with them directly.