FREQUENTLY ASKED QUESTIONS
1. How to take care of my bag ?
2. What is vegetable tanned leather ?
Vegetable tanning is an alternative to chromium, a chemical used in the tanning process. Chromium is an extremely harmful agent for fauna and flora despite going through wastewater treatment.
Vegetable tanning means processing the leather with natural agents: quebracho tree, Mimosa, or Chestnut.
3. Are Sellerie Georges' products under guarantee ?
4. Where are Sellerie Georges' products manufactured?
5. Is it possible to return an item ?
To do so, just get in touch with our Customer Service by e-mail: firstname.lastname@example.org.
Once your request is validated by the Customer Service, you will receive a confirmation email letting you know your return is accepted. You will then have to return the item to us. Shipping costs are your responsibility. (unless the product is damaged).
The right of return will be confirmed if the item is returned new and in its original packaging. The label needs to be attached to the product. The product will not have been worn, used, modified, damaged and will be in perfect condition to be put on sale again.
6. Is my payment secure ?
All data exchanged to process your payment is encrypted using the SSL protocol. This data may not be detected, intercepted or used by third parties. Nor is it stored on our computer systems.
When you are asked to enter your credit card number, you can check from your browser that you are in a secure area. These areas can be identified by the address which then begins with “https” as well as by a closed padlock or a key at the bottom of your browser.
7. How long does it take for my order to be shipped ?
However, preparation of an order can take 48-72 hours depending on the items. They are then shipped within 2 working days. As soon as your order is ready to be shipped, you will receive a confirmation email, from there you can take into account the delivery times announced by the carriers